THE MCR VALUES

We asked our clients what it feels like to work with MCR. We’ve captured this feedback in defining our values.

The Values ensure we put our clients’ interests first, always. They provide a North Star for the team, to ensure a consistent style and approach in all interactions with our clients, prospects and partners. They make space for empowerment and creativity, whilst staying in line with the MCR brand and our reputation for quality and service. And they highlight what makes MCR unique to inspire the team to continue to build MCR into the most highly valued and respected consultancy of our type.

We are

Customer Centric

We seek to: Understand our clients’ business, strategic priorities and plans, their market, the competition; what makes their business tick. Really get to know our client contacts and their senior stakeholders; what keeps them awake at night. Think like business leaders – not just experts in our disciplines – viewing everything through the business lens to develop impactful, practical and efficient solutions which deliver results. Refresh, augment or adapt our capabilities and delivery structure continually around client needs.

We are

Flexible & Responsive

We seek to: Work with a ‘can do’ mindset at all times, adapting our approach when our clients’ needs or priorities change. Anticipate potential issues and be ahead of the curve when change happens, bringing creative ideas and insightful proposals. Understand the real-world pressures our clients face, working in partnership to balance the urgent and important.

We are

Professional

We apply professional expertise in our respective fields. We seek to: Have a finger on the pulse of our professional field to bring fresh thinking to our clients. Contribute to thought-leadership, sharing our know-how with clients, partners and colleagues. Provide practical advice, based on the breadth and depth of consulting and in-house practitioner experience in our team.

We are

Quality & Service Orientated

We seek to: Get the small things right as well as the big things. Understand what is most valuable for our clients and deliver to this, exceeding expectations whenever possible. Listen and learn, seeking feedback to continue to enhance our service and add further value.

We are

People People

We seek to: Be professional and human in the way we interact, seeing both the person and their business in the round. Work with everyone in a transparent, open and inclusive way, valuing differences in thinking and approach. Build and maintain long-term trusted relationships with our clients, partners and colleagues. Come together as one team working collegiately, knowing the whole is greater than the sum of the parts.

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MCR provide a service that is shaped entirely around your needs.

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